Our Work

VCAS reserves the right to decline an opinion. Subject to service demand we will endeavour to interact with as many cases as possible in a timely fashion.

VCAS operates and provides opinion based only on written clinical notes and correspondence. Verbal communication and subjective or third-party information will not be considered for opinion. An absence of clinical information can be highlighted and used as a point of concern but not as a source of conjecture for specific clinical failure or negligence. VCAS can only give opinion based on the information provided. VCAS may highlight extra information to be requested in order to form an opinion.

Our services are free-of-charge, but subject to demand of service, pricing structure may change.

VCAS will not mediate concerns for clients or Veterinary Surgeons and you are directed to other services for mediation.

VCAS will not provide legal advice, only clinical reviews based on the information provided.

VCAS will not provide legal expert veterinary testimony on a case specific basis and is not to be considered a specialist level opinion.

VCAS will not share your information or use case information for other purposes other than your concerns.

All communication from VCAS is subject to UK GDPR and should only be used for direct communication with your Veterinary Care Provider in relation to their complaints procedure and correspondence, or for official mediation purposes. VCAS does not give permission for the sharing of written information to third parties or use on social media or service review frameworks.